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DiskingIT Trading Terms & Conditions
Last Updated: 08/11/2024
The following terms and conditions tell you information about us and are the legal terms and conditions on which you purchase goods and services (“products”) from Disking IT.
Based on your location you will be trading with our entity as described below unless otherwise agreed in writing.
United Kingdom: “Disking”, “Disking IT” and “Disking IT Support, Security & Telecoms” are trading names, and a division of Disking International Limited – Est 1987
UK Company Number 02180151
UK VAT Number GB760566421
ICO Registration Reference ZB015472
These terms and conditions will apply to any contract between us for the sale of products to you. We want you to understand the legal basis upon which you buy products from us.
Please read these terms and conditions carefully and make sure that you understand them, before ordering any products from us. If there is anything that you do not understand please contact us on +44 (0)333 038 9060 or by email to: hello@diskingit.com before ordering a product and we will do our best to clarify the position for you.
We may amend these terms and conditions from time to time. Every time you wish to order products, please check these terms and conditions to ensure you understand the terms which will apply at that time. These terms and conditions were most recently updated on October 3rd 2024. Every time you order products from us, the terms and conditions in force at that time will apply to the Contract between you and us.
Any Disking IT services not covered by these terms and conditions shall be subject to a separate negotiated contract between you and us.
Our products
The images of the products on our site are for illustrative purposes only.
All products are subject to availability. We will inform you by e-mail as soon as possible if the product you have ordered is not available and we will not process your order if made. If you have already paid for the products, we will refund you the full amount as soon as possible.
Customer satisfaction
Customer satisfaction is our number one priority. If you have a suggestion as to how we can improve our service to you or if you are dissatisfied about our service or any products that you bought from Disking IT, then please contact us immediately on
+44 (0)333 038 9060 or by email to: hello@diskingit.com
These terms and conditions and any contract between us are only in the English language.
If you want to purchase products from us, you have a choice of ways of doing this.
Ordering
You can send in a purchase order by calling +44 (0)333 038 9060 or emailing hello@diskingit.com detailing your purchase requirements.
In all cases these terms and conditions will apply.
Checking and correcting
It is up to the customer to check that your order is correct. If you order online, please read and check your order at each page of the order process and correct any inputting errors prior to the submission of your order. If however, you realise that you have made a mistake then do call us on +44 (0)333 038 9060 and we will see whether it is possible to intercept the order before it is accepted by us.
After you place an order, you will receive an e-mail from us acknowledging that we have received your order. However, please note that this does not mean that your order has been accepted.
Subject to the provisions in clause 15 in relation to consumers orders cannot be withdrawn without our agreement.
By submitting your order by any of the above methods you are irrevocably offering to buy the goods on these terms and conditions.
Acceptance of orders
We are not obliged to supply goods or services to you until we have confirmed acceptance of your order – we do this by email with a pro-forma invoice “Order Confirmation”. The contract between us will only be formed when you email us back and agree to this.
Risk
Risk of loss or damage to the goods passes to you when they leave our premises. If you want us to arrange insurance in transit, please contact us before ordering (see Damaged Goods in clause 16 below).
Ordering allows us to use your personal data
By submitting your order, you are also allowing us to use your personal details for the purposes of supplying the goods or services concerned (including passing your details onto couriers and other subcontractors for the purpose of fulfilling your order) and other purposes.
Quotations
You can get a quote by phone, post, email or online by converting your Shopping List to a quote. Quotes clearly state the date until which they are valid. Should you decide to alter your requirements in any way then the original quote will expire, and a new quotation should be requested.
We try to keep our prices as simple to understand as possible. However, you should bear in mind that prices are always subject to change. Prices shown in our print advertising and marketing emails are submitted some days or weeks prior to publication and therefore may be subject to change.
The prices of the products will be as quoted on our site from time to time. We use our best efforts to ensure that the prices of products are correct at the time when the relevant information was entered onto the system.
It is always possible that, despite our reasonable efforts, some of the products on our site may be incorrectly priced. If we discover an error in the price of the products, you have ordered we will inform you of this error and we will give you the option of continuing to purchase the product at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing. Please note that if the pricing error is obvious and unmistakable and could have reasonably been recognised by you as a mispricing, we do not have to provide the products to you at the incorrect (lower) price.
Any delivery charges are shown as a separate line on every order. You can get a quote for delivery charges outside mainland UK by specifying your delivery destination as part of your quotation. Please note that the Highlands are not included within mainland UK for courier delivery and delivery charges will apply.
UK VAT number: GB760566421
Our prices (including delivery charges where applicable) do not include VAT/Tax which is chargeable at the prevailing rate in the country of delivery unless not required under government legislation.
Ordering Online
The Disking IT online order system encrypts all your personal information including your name, address and credit or debit card details using industry standard Secure Socket Layer (SSL) technology. This is intended to ensure that information passed between your computer and this site cannot be read in the unlikely event that it is intercepted by someone else.
Cookies
A cookie is a small item of information which websites can use to both store and retrieve information via the clients’ browser. Your browser will only release this information to the site that issued it. This site makes use of cookies to store information that is used to pre-fill request forms and orders for ease of use. If you do not accept or erase these cookies, you may be required to log in manually to gain access to certain features of the site. For further information about the cookies that we use please refer to our cookie policy.
When you use this site or ask us to send you a quote or other information, we may have cause to communicate with you by email.
Our emails (including any attachments to them) may contain information that is confidential or legally privileged and intended only to be seen by a particular person or persons.
If you know that you are not the intended recipient of an email or it is reasonably obvious that you are not the intended recipient, please note that any onward disclosure, copying, distribution or any use made of it (and any attachments) is prohibited and may be unlawful.
If you are not the intended recipient of an email or attachment, please notify the sender immediately and then delete the original email received and any attachment without making any copies or using the same in any other way.
Email liability
Email transmission cannot be guaranteed to be secure or error free for many reasons, for example information can be intercepted, corrupted, lost, destroyed, delayed or be incomplete or contain viruses.
YOU SHOULD ALWAYS CARRY OUT YOUR OWN VIRUS CHECK BEFORE OPENING ANY ATTACHMENT.
Emails and any files attached to them have been checked with virus detection software before transmission. However, Disking IT accepts no liability for any loss or damage which may be caused by viruses or other pernicious code or third-party action.
By ordering from Disking IT, you (and your customer if applicable) are agreeing to comply with the End User Licence Agreement (EULA) of the relevant product(s) that you are purchasing and installing. The terms of the EULA, and any other Agreement or Agreement you agree to or sign from the publisher of the product(s) (Third Party Licence), overrides any information given to you in writing or verbally from Disking IT. It is your responsibility to read and understand the terms of any such agreement with the publisher of the product(s).
For clarity, Disking IT is not liable to you in any way under any Third-Party Licence or relating to your use of the product(s). You indemnify Disking IT for any loss or damage suffered by Disking IT relating to your use of the applicable product(s), including the payment of any fees.
Where any Third-Party Licence is subject to auto-renewal, you are responsible for informing Disking IT in good time (and always within the applicable notice periods) of your intention not to auto-renew. If sufficient notice is not given to terminate any Third-Party Licence, you are responsible for, and are obliged to pay in full, the renewal costs of any such product (and Disking IT is not liable in any way for any failure to terminate).
All and any information about the products on our website and in quotes, including pricing, is provided by Disking IT in good faith and has been created in conjunction with and/or obtained from our product suppliers. The information on our website is not warranted to be complete or up to date and may be altered without notice at the discretion of Disking IT.
IT IS THE CUSTOMERS RESPONSIBILITY TO ENSURE THAT YOU ARE USING THE MOST UP TO DATE AND COMPLETE INFORMATION RELATING TO ANY PARTICULAR PRODUCT. IN A FAST-MOVING SECTOR SUCH AS SOFTWARE IT IS YOUR RESPONSIBILITY TO REFER TO THE MOST RECENT PRODUCT DESCRIPTION AND THE MOST RECENT PRODUCT PRICING WHEN PLANNING YOUR ORDER. The original supplier of the product is the definitive source of up-to-date product information, not Disking IT.
Any products provided by a third party will be subject to that relevant third party’s terms (including Third Party Licences). It is your responsibility to read, understand, and comply with these terms including in relation to any renewal and payment provisions.
No warranties
We do not warrant that any products sold to you will meet your requirements or that their operation will be uninterrupted or error free.
If you need a contractually binding term or condition relating to a particular product then you must before you order provide us with all relevant information and details of precisely what assurance, you are seeking. You can do this by contacting us on +44 (0)333 038 9060 or by email to: hello@diskingit.com. However, you do need to obtain our separate written unambiguous agreement to the term or condition concerned and we can withhold our agreement to it at our entire discretion and without giving reasons.
Notwithstanding the foregoing, if you are a consumer, nothing in this clause 8 will affect your legal rights in respect of products that are faulty or not as described.
It is our company policy to hereby exclude all express and implied warranties or conditions relating to the products and services that we sell whether via our website or otherwise. The only exceptions being:
Where you are entering into a contract with us as a business you acknowledge that in entering this Contract you do not rely on any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in these terms and conditions or our privacy policy. You and we agree that neither of us shall have any claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in this Contract.
Our liability to you for any losses and costs connected with the sale of products to you shall not exceed the amount you originally paid us for the products in respect of which your claim relates.
In no event will we be liable to you for any indirect or consequential damages even if we have been advised of the possibility of such damages. Without limiting the generality of the foregoing we accept no liability for any defective programmes, code or loss or corruption of data made or stored using products obtained from us nor for the costs of recovering or replacing such programmes, code or data.
Notwithstanding the foregoing where you are entering into a contract as a consumer, if we fail to comply with these terms and conditions, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these terms and conditions or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if they were an obvious consequence of our breach or if they were contemplated by you and us at the time we entered into the contract. We only supply the products for domestic, private and business use as notified to you. As a consumer, unless otherwise specified by us, you agree not to use the product for any commercial, business or re-sale purposes. We have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
Nothing in this statement limits our liability to you in the event of death or personal injury resulting from our negligence or based on a proven claim against us of fraudulent misrepresentation.
If you are paying by bank transfer, you are responsible for paying your own bank charges. If you are paying by debit card or credit card, we will not charge your debit card or credit card until we dispatch your order. Subject to clause 12, payment for the products and all applicable delivery charges is in advance.
If you are a corporate customer and would like to open an account, then please complete our online Disking IT Credit Account application form. If you have a credit account with us payment is due thirty (30) days after the date of our invoice. It is our practice and right to charge interest for late payment calculated daily at 4% above The Royal Bank of Scotland base rate. Such interest shall accrue daily from the due date until actual payment of the overdue amount whether before or after judgement.
Proforma invoices are valid for five (5) working days or until the last working day of the month if earlier. An official order is required before the goods are shipped quoting the proforma reference number.
To purchase software upgrades or renewals, you will need to provide serial number evidence of the current product(s).
For education/academic product purchases, appropriate evidence of academic status must be provided.
Disking IT maintains separate returns policies for consumer and business customers:
Consumer Returns
If you are purchasing as a consumer, you are entitled to certain legal rights under UK consumer protection laws. For guidance on your cancellation rights, please consult your local Citizens Advice Bureau or Trading Standards office.
Please note, your right to cancel does not apply in the following cases:
In some cases, a restocking fee of up to 25% of the order value may apply for items ordered in error. This is at Disking IT’s discretion and may vary depending on supplier policies or product type.
Your legal right to cancel begins on the date of the Order Confirmation and lasts for 14 calendar days from the day after you receive the goods (unless otherwise stated, e.g., Microsoft CSP Licences). To cancel, please contact Customer Services by phone or email at hello@diskingit.com.
Refunds will be issued within 14 days of cancellation and returned to the original payment method. If goods have been delivered, you must return them promptly at your own cost unless they are faulty or misdescribed. Returned items must be in good condition. For emailed product keys, you may be required to complete a Confirmation of Software Intellectual Property Destruction form.
Consumers retain full legal rights regarding faulty or misdescribed products.
Business Returns
Business customers do not have an automatic right to return products due to a change of mind. Returns are only accepted under specific circumstances:
Eligible reasons for return:
Key points:
If your order is missing, incorrect, or damaged, please contact Disking IT Customer Support immediately.
General Conditions
Subject to clause 15, Disking IT is not obliged to accept returns or cancellations in the following cases:
Important: Do not return goods without an authorised Return Merchandise Authorisation (RMA) number.
To request an RMA, contact us within 5 working days of receiving your order at:
Returned goods must be securely repacked. Items damaged during return transit will not be credited and will be returned to you at your expense.
Opened Goods
To prevent software piracy, Disking IT is not obliged to accept returns of opened goods (e.g., shrink wrap removed). These cases will be handled at our discretion.
Damaged Goods
Inspect your order upon receipt. If you discover any defects or damage, notify us within 5 working days. If the damage occurred before delivery or the item is defective (excluding damage caused by the customer or transit), Disking IT may, at its discretion, replace the item or issue a refund.
Exchanges and Refunds
If you wish to exchange or return a product, contact us within 5 working days of receipt. If approved, we will issue an RMA number. You must return the product at your own expense, ensuring it is unused, undamaged, and in its original condition.
Upon receipt and inspection, a refund will be issued minus a handling fee of:
Please note: We cannot deliver to PO Box numbers.
Our priority is to get your products to you as quickly as possible, but we will not be liable to you for late delivery as we are dependent on our suppliers and shippers.
Physical deliveries to UK mainland addresses (excluding The Highlands)
Delivery to mainland UK addresses is normally free, however during certain major events certain areas may be subject to delays and/or incur additional shipping charges, please contact us for details.
If the goods are in stock and you place your order which is accepted by us before 4.00pm you will normally receive them the next working day.
We always ship your goods by express overnight courier, as soon as we receive them so with large orders you might receive a part-shipment. If you do not wish to receive part-shipments, then please let us know when you place your order.
Delivery will be completed when we deliver the products to the address you gave us.
The products will be your responsibility from the completion of delivery.
You own the products once we have received payment in full, including all applicable delivery charges.
Physical deliveries to destinations other than mainland UK
For delivery outside mainland UK, shipping is charged at a flat rate per destination. Please contact us for delivery charges.
If you order Products from us for delivery outside mainland UK, your order may be subject to import duties and taxes which are applied when the delivery reaches that destination. Please note that we have no control over these charges and we cannot predict their amount.
You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order.
You must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable or responsible if you break any such law.
Disking IT is a registered trademark of Disking International Limited. You are not licensed to use any Disking IT trademarks except with the express permission of Disking IT. Other trademarks of software suppliers may also be displayed on our site or other materials from time to time. Supplier material may be subject to trademark and copyright restrictions imposed by the software supplier.
Except where otherwise identified the programming of our website and images and text on it are the copyright and/or database right of Disking IT. You are not licensed to use any Disking IT or third-party copyright or database right except with the express permission of Disking IT or as may be implied by virtue of your visiting the site to acquire goods and services offered on it.
Disking IT’s office hours are 9.00am to 5.00pm UK time from Monday to Friday. The office is open every day of the year other than weekends, United Kingdom public holidays and some days over Christmas and New Year. All orders and quotations received are acknowledged by email. Customer emails received by us will be responded to within one (1) working day of receipt unless due to circumstances beyond our control (e.g. email failure).
These terms and conditions and any dispute arising under them or in relation to our website shall be governed by and subject to the Laws of England & Wales. If a dispute arises out of or relating to these terms and conditions or the use of or access to our website, such dispute shall be subject to the exclusive jurisdiction of an English Court.
If you have any questions about these Terms, please contact us at:
Disking International Ltd
Trading as: Disking IT Support, Security & Telecoms
Address: Unit 10, Beaver Industrial Estate, Liphook, Hampshire, GU30 7EU
Email: hello@diskingit.co.uk
Phone: 0333 038 9060
