Under Cyber Attack?
We're Here to Help Right Now.

Our cyber incident response team is available 24 hours a day, 7 days a week, including bank holidays. When you call or submit an incident report, you'll be connected to a real specialist — not an automated system — within minutes. For active attacks, we treat every report as a priority and begin remote triage immediately while deploying the appropriate resources.

No. Our cyber incident response service is open to any UK business experiencing a security incident, regardless of whether you're an existing client. We believe getting help to businesses in crisis shouldn't be conditional on a pre-existing contract. If you're under attack, call us — we can sort out the commercial details once you're safe.

We respond to a wide range of cyber security incidents, including ransomware attacks, phishing and business email compromise (BEC), data breaches, malware infections, unauthorised account access, denial of service (DoS) attacks, insider threats, and suspicious network activity. If you're not sure what type of incident you're dealing with, contact us anyway — our team will help you identify the threat.

Potentially, yes — but it depends on the nature of the incident. Under UK GDPR, if a personal data breach is likely to result in a risk to individuals' rights and freedoms, you are required to notify the Information Commissioner's Office (ICO) within 72 hours of becoming aware of it. Our team will advise you on your specific reporting obligations as part of our incident response process, and can assist with documentation if required.

We strongly advise against paying a ransom without first consulting a cyber security specialist. Paying does not guarantee your data will be returned, and it may make you a target again in the future. In some cases, paying can also have legal implications. Our team will assess your specific situation, explore all available recovery options (including backups), and give you honest advice — not a sales pitch.

Costs vary depending on the scale, complexity, and duration of the incident. Unlike some providers, we will always give you a clear, honest picture of likely costs before we proceed with any billable work. For initial triage and assessment, contact us and we'll discuss your situation. Many businesses find that having a managed security service in place significantly reduces both the likelihood of an incident and the cost of response.

When you contact us, try to have the following to hand if possible: a description of what you've noticed (unusual messages, locked files, unexpected activity), when you first noticed the issue, the number and type of systems affected, whether any data may have been accessed or exfiltrated, your IT infrastructure overview (cloud, on-premise, hybrid), and any error messages or ransom notes displayed. Don't worry if you don't have all of this — our team will guide you through it.

Absolutely. Once the immediate threat has been contained and your business is stabilised, we offer a full suite of ongoing managed security services designed to prevent future incidents. This includes 24/7 security monitoring (SOC), endpoint detection and response (EDR), staff cyber awareness training, penetration testing, and vulnerability management. We'll also provide you with a detailed post-incident report and a tailored remediation roadmap.

As a UK-based MSP and MSSP, we combine the speed and specialism of a dedicated security team with the broad IT knowledge of a managed service provider. We don't just contain the attack — we understand your entire technology environment, which means faster diagnosis, smarter recovery, and long-term resilience. We're also a real team of people, not a portal or a call centre script, and we treat every client — existing or new — with the same urgency and respect.