We offer comprehensive, cost-effective & proactive IT support solutions, tailored to your business requirements, offering a range of packages to fit your budget and IT needs.
Out of the box, we offer a fully managed service for your organisationSee the list below of our different offerings, carefully designed around the number of devices you require to be supported.
We consistently achieve an NPS of 87+ for customer service — a score widely recognised as world‑class in the managed IT services industry.
On average, our customers are speaking to a technician in under 15 seconds — giving you fast, direct access to expert support when you need it.
Our team are fully in-house and 100% UK based, ensuring consistent service quality, strong internal communication & accountability.
We combine proactive security, expert oversight, and clear communication to deliver protection that evolves with your business.
Our managed IT services deliver secure, reliable, and fully supported technology environments for organisations of all sizes.
We provide proactive monitoring, ongoing maintenance, user support, and cyber security, alongside strategic IT guidance to ensure systems remain resilient, compliant, and aligned with organisational objectives.
Recommended for:
Small organisations wanting a comprehensive, cost-effective IT service to keep systems running reliably & securely.
Our Essentials tier provides proactive, fully managed IT support with fast helpdesk access, regular patching, and clear reporting — ensuring reliable day‑to‑day IT operations and minimal disruption to your business.
From £25/User & Device
Recommended for:
Growing organisations that need proactive IT management, enhanced security, and scalable support without the overhead of a full internal IT team.
From £32/User & Device
Recommended for:
Medium to large organisations seeking managed IT, advanced cyber security, compliance support, and strategic IT partnership alongside internal teams.
Our Business tier delivers complete IT coverage — combining expert support, advanced security, and a strategic IT partnership. Acting as an extension of your team, we proactively manage and protect your IT so you can scale with confidence.
From £40/User & Device
Core Features:
Security:
Compliance:
Core Features:
Security:
Compliance:
Core Features:
Security:
Compliance:
Unlimited Support
Available 9:00am to 5:00pm
Monday to Friday
Emergency Support Available 24/7/365
A free, no-obligation consultation to discuss your current or required setup, and a plan to get you setup & supported.
Your dedicated technical contact will come and meet you and your staff, explain how everyone can get support, and provide asset labels with our contact information as well as onboard your devices.
Once the onboarding is complete, we will assess your current setup, and advise on any recommendations to get your IT up to scratch.
Our passion is your IT. Leave it to us to monitor & protect your devices, and support your staff. We will provide monthly reports of what we are doing in the background to keep you up and running, 24/7.
We don’t wait for things to break. Continuous monitoring, automated alerts, and proactive maintenance mean issues are resolved before they impact your business, keeping downtime to an absolute minimum.
Cybersecurity is embedded into everything we do. From managed AV and email security to MDR, SIEM, and vulnerability management, we protect your business against modern threats—24/7, always on.
When you need help, you speak to real engineers—based in the UK—who know your business and your systems. No call centres. No scripts. Just clear, responsive support when it matters most.
We don’t just fix tickets—we help plan your future. Through regular reviews and strategic IT planning, we align technology with your business goals, supporting growth, efficiency, and long-term success.
From IT support and Microsoft 365 to cyber security, backups, and telecoms, we manage your entire IT ecosystem under one roof—simple, predictable, and fully accountable, backed by our world-class support.
Whether you’re enhancing security, gaining deeper insight from your data, or embracing AI, we’ll guide your next move with clarity & confidence.
Read some of our frequently asked questions on our managed IT services.
Managed IT support is proactive and ongoing (monitoring, maintenance, patching, and user support). Ad‑hoc support is reactive — you only call when something breaks, which can lead to downtime and unpredictable costs. (General guidance)
Yes — for most SMEs it’s the simplest way to get access to a full team, proven processes, and proactive maintenance without the cost of hiring in‑house IT.
Most managed IT support plans include a service desk, remote support, proactive monitoring, patch management, and regular reviews — with optional add‑ons like backup, security layers, and compliance support.
Yes — managed services typically include remote support, with on‑site support available when needed (and depending on your service agreement). Support methods commonly include email, ticket portal, telephone, remote, and on‑site.
We prioritise requests by business impact. For example, “system down” issues are assessed faster than minor faults, with response targets defined by priority in the service terms.
Our average waiting time for calls is 13-18 seconds, and tickets are reviewed on average in less than 2 minutes.
Yes — proactive monitoring helps spot issues early, often before users notice a problem, reducing downtime and firefighting.
Patch management means keeping operating systems and applications up to date with security and stability fixes. We include this in our managed service, typically include automated patching to reduce vulnerabilities and disruption.
Yes — a good managed IT provider supports longer‑term planning through regular business reviews and guidance beyond day‑to‑day tickets.
Many SMEs choose a managed IT plan that includes security layers (monitoring, protection, and optional advanced security operations), or pair managed IT with a managed cyber security bundle.
Yes — managed IT support is well suited to hybrid teams, with remote support and monitoring that helps keep distributed users productive.
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